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Chats and history

Launcher keeps support conversations in Chat history so you can return to a conversation and check its status.

Open chat history​

  1. Go to SERVICE → Help.
  2. Select Chat history in the Online support card.

The conversation list opens.

What the list shows​

For each chat, Launcher shows:

  • the chat title;
  • its status;
  • the latest message or current state;
  • the time of the latest activity;
  • the unread-message count when there are unread replies.

Two statuses are used:

  • Active — the conversation can be continued;
  • Closed — the conversation is available for reading only.

Open an active chat​

Select the required chat in history.

When it is active, “Write a message” and Send remain available at the bottom. You can continue the same conversation.

Open a closed chat​

A closed chat can also be opened from history to read previous messages.

The message field is not shown for a closed chat, so that conversation cannot be continued. To contact support again, return to Help and select Online support → New chat.

Return to the list​

When a history chat is open, select Back to chat history to return to the conversation list.

Empty history​

Before your first support request, the list can be empty. Launcher explains that chat history will appear after the first support request.

To start a conversation, open Help → Online support → New chat.