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Online support

Online support in Launcher works as a regular text chat. Use it when search, documentation, or FAQ does not provide the answer you need.

Start a new chat​

  1. Go to SERVICE → Help.
  2. Find the Online support card.
  3. Select New chat.

The conversation screen opens.

Send a message​

The “Write a message” field is at the bottom of the chat.

  1. Enter your question or describe the issue.
  2. Select Send.

You can also send the message with Enter.

Your message appears in the conversation with its send time.

Receive a reply​

While a reply is pending, the chat can show “Typing.”

The reply appears in the same conversation. When additional materials are available, links can appear below the message and can be opened directly from the chat.

When a reply arrives outside the chat​

Support replies can appear in Launcher notifications.

Select the notification to open the corresponding chat and read the new message.

Continue the conversation​

While a chat has Active status, you can continue it. The message field and Send remain available.

Closed chats stay in history for reading. See Chats and history.