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Troubleshooting

Connection is Offline​

If the top bar shows Offline:

  1. check your internet connection;
  2. wait for the status to recover;
  3. retry the action after Online appears.

Exchange API does not connect​

  1. reopen Connect API;
  2. check the selected exchange;
  3. check the entered API values;
  4. make sure the key has the required trading permissions;
  5. make sure withdrawals are disabled.

Manual AI Analyze is unavailable​

Manual AI Analyze is disabled while Auto Mode is enabled.

Disable Auto Mode in Settings, save the changes, and retry.

Market Hunter Scan is unavailable​

Manual scanning is unavailable when:

  • Auto Mode is enabled or running;
  • another scan is already running;
  • AI analysis of current candidates is running.

Wait for the current action to finish or disable Auto Mode.

Market Hunter AI Analyze is unavailable​

Market Hunter must first find at least one candidate.

Run Scan, wait for the results, then use AI Analyze.

BUY or SELL was shown, but no position opened​

Review:

  • the final analysis result;
  • confidence;
  • Entry / Stop Loss / Take Profit availability;
  • configured limits;
  • rejection reasons in Candidate details;
  • Event Log.

See Why a trade was not opened.

Auto Mode is running but there are no new trades​

This can happen when current candidates do not meet the entry conditions or a configured limit has been reached.

Open Market Hunter and Event Log to review the latest cycle.

Positions closed after Stop​

This is expected for Auto Mode: Stop cancels active orders and attempts to close open positions.

Chart or quotes do not load​

  1. check the connection status;
  2. select the instrument again;
  3. close and reopen the quotes window;
  4. check your internet connection.

Need help​

Open Support.

Support section

It provides documentation, search, online support, a new chat, chat history, and answers to common questions.